.assistant-entry{display:flex;align-items:center;gap:14px;padding:14px 20px;margin-bottom:18px;border:1px solid #dbe4d6;border-radius:16px;background:linear-gradient(110deg,#edf2e7,#fffdf5)}
.assistant-entry img{width:66px;height:66px;flex-shrink:0}.assistant-entry h2{font-size:19px;margin:0 0 7px}.assistant-entry p{font-size:13px;line-height:1.7;color:var(--muted);margin:0}.assistant-entry>button{margin-left:auto;white-space:nowrap}.assistant-entry-copy{min-width:0}
.xiaowa{font:inherit;color:var(--ink)}.xiaowa button{font:inherit}.xiaowa-open{overflow:hidden}
.xiaowa-launcher{position:fixed;right:24px;bottom:max(24px,env(safe-area-inset-bottom));z-index:8;display:flex;align-items:center;justify-content:center;flex-direction:column;width:76px;padding:0 0 8px;border:1px solid #d3deca;border-radius:28px;background:#fffdf4;box-shadow:0 5px 26px #173f3426;color:var(--green)}
.xiaowa-launcher img{width:64px;height:64px;margin-top:-10px;transition:transform .25s}.xiaowa-launcher:hover img{transform:rotate(-6deg)}.xiaowa-launcher span{font-size:12px;font-weight:600;line-height:1.5}.xiaowa-launcher[aria-expanded=true]{visibility:hidden}
.xiaowa-greeting{position:fixed;right:24px;bottom:118px;z-index:8;display:flex;align-items:flex-start;max-width:min(310px,calc(100vw - 32px));padding:6px;background:#fffdf4;border:1px solid #d3deca;border-radius:16px 16px 4px 16px;box-shadow:0 5px 26px #173f341a}
.xiaowa-greeting-open{border:0;background:none;padding:10px;text-align:left;font-size:14px!important;line-height:1.8!important}.xiaowa-greeting-close,.xiaowa-close{border:0;background:none;width:44px;height:44px;flex-shrink:0;font-size:25px!important;border-radius:12px}
.xiaowa-dialog{position:fixed;inset:auto 24px 24px auto;width:430px;height:min(780px,calc(100dvh - 48px));max-height:calc(100dvh - 48px);max-width:calc(100vw - 32px);padding:0;margin:0;border-radius:24px;overflow:hidden;border:1px solid #d1ddcd;box-shadow:0 24px 80px #163a3433;background:#fffdf7}
.xiaowa-dialog::backdrop{background:#233e3424;backdrop-filter:blur(2px)}.xiaowa-shell{height:100%;display:flex;flex-direction:column;min-height:0}
.xiaowa-header{display:flex;align-items:center;gap:10px;flex-shrink:0;padding:14px 16px 10px;background:#edf2e7}.xiaowa-header>img{flex-shrink:0}.xiaowa-header>div{min-width:0}.xiaowa-header h2{font-size:22px;margin:0;line-height:1.4;white-space:nowrap}.xiaowa-header h2 span{font-family:system-ui,sans-serif;font-size:12px;font-weight:400;color:#62755e;margin-left:9px}.xiaowa-header p{font-size:12px;color:#647561;margin:5px 0 0;line-height:1.5}.xiaowa-close{margin-left:auto}
.xiaowa-mode{font-size:11px;line-height:1.6;color:#65735f;background:#f3f5ec;padding:7px 18px;margin:0;flex-shrink:0}
.xiaowa-context{display:flex;gap:8px;align-items:center;padding:9px 16px;border-bottom:1px solid var(--line);flex-shrink:0}.xiaowa-context label{font-size:12px;white-space:nowrap;margin:0;color:var(--muted)}.xiaowa-context select{height:44px;flex:1;min-width:0;width:auto;font-size:14px;background:#f1f4ed;border:0;padding:0 9px}.xiaowa-context .text-button{font-size:12px;min-height:44px;white-space:nowrap}
.xiaowa-scroll{overflow-y:auto;overscroll-behavior:contain;flex:1;min-height:0;padding:18px 16px 10px;scrollbar-width:thin;scrollbar-color:#c4d0bd transparent}
.xiaowa-message{font-size:14px;line-height:1.8;background:#edf2e9;padding:12px 14px;border-radius:4px 16px 16px 16px;margin:0 14px 16px 0;overflow-wrap:anywhere;white-space:normal}
.xiaowa-message p{margin:5px 0 0;white-space:pre-wrap;line-height:1.85}.xiaowa-message-author{font-size:11px;color:#6b7e65}.xiaowa-message.user{width:fit-content;max-width:90%;margin-left:auto;margin-right:0;border-radius:16px 4px 16px 16px;background:#214e3e;color:#fffdf1}.xiaowa-message.user .xiaowa-message-author{color:#d0debe}
.xiaowa-suggestions{display:flex;flex-wrap:wrap;gap:8px;margin-bottom:8px}.xiaowa-suggestions button{min-height:44px;background:#fffdf7;border:1px solid #bcccaf;border-radius:12px;padding:9px 12px;font-size:13px;line-height:1.5;text-align:left;color:#365b40}.xiaowa-suggestions button:hover{background:#edf2e7}
.xiaowa-summary{border-top:1px solid #cddac4;margin-top:12px;padding-top:10px}.xiaowa-summary strong{font-size:13px}.xiaowa-summary p{font-size:13px;color:#586a51}
.xiaowa-recommendations{margin-top:16px}.xiaowa-recommendations>strong{font-size:12px;color:#6a775c}.xiaowa-recommendation{display:flex;align-items:flex-start;gap:10px;margin-top:10px;background:#fffdf6;border:1px solid #dae2d0;padding:10px;border-radius:12px}.xiaowa-recommendation>img{width:65px;height:72px;object-fit:cover;border-radius:8px;flex-shrink:0}.xiaowa-recommendation>div{min-width:0}.xiaowa-recommendation h3{font-size:16px;margin:0;line-height:1.6}.xiaowa-recommendation p{font-size:12px;line-height:1.7}.xiaowa-recommendation small{display:block;font-size:11px;line-height:1.6;color:#80765f;margin-top:6px}.xiaowa-recommendation .text-button{font-size:12px;min-height:44px;text-align:left}
.xiaowa-error,.xiaowa-clear-confirm{padding:10px 16px;background:#f7eddc;font-size:12px;line-height:1.7;flex-shrink:0}.xiaowa-error{display:flex;gap:8px;align-items:center}.xiaowa-error .text-button{white-space:nowrap;min-height:44px}.xiaowa-clear-confirm p{margin:0;font-size:13px}.xiaowa-clear-confirm button{margin-right:18px;min-height:44px}
.xiaowa-pending{font-size:12px;color:#6d7b63;padding:8px 16px;margin:0;flex-shrink:0}
.xiaowa-form{display:flex;align-items:center;gap:9px;margin:7px 14px 0;padding:5px 5px 5px 12px;background:white;border:1px solid #b9caaf;border-radius:14px;flex-shrink:0}
.xiaowa-form textarea{display:block;border:0;background:none;resize:none;min-width:0;min-height:46px;max-height:92px;height:46px;padding:11px 0;font-size:16px;line-height:24px;border-radius:0;color:var(--ink)}.xiaowa-form textarea:focus-visible{outline-offset:1px;outline-width:2px}.xiaowa-form>button{width:46px;height:46px;min-height:46px;flex-shrink:0;border:0;border-radius:10px;background:var(--green);color:white;font-size:24px}.xiaowa button:disabled,.xiaowa textarea:disabled{cursor:wait;opacity:.55}
.xiaowa-footer{display:flex;align-items:center;gap:8px;justify-content:space-between;padding:2px 16px max(7px,env(safe-area-inset-bottom));flex-shrink:0}.xiaowa-footer .text-button{font-size:11px;min-height:44px}.xiaowa-footer>span{font-size:10px;color:#85907e;white-space:nowrap}
@media(max-width:620px){
  .assistant-entry{gap:9px;padding:10px 12px;margin-bottom:14px;border-radius:14px}.assistant-entry img{width:50px;height:50px}.assistant-entry h2{font-size:16px;margin-bottom:3px}.assistant-entry p{font-size:12px}.assistant-entry>button{font-size:13px;padding:10px 12px;min-height:44px}.assistant-entry-copy p span{display:none}
  .xiaowa-launcher{right:14px;bottom:max(18px,env(safe-area-inset-bottom));width:66px;border-radius:24px}.xiaowa-launcher img{width:56px;height:56px}.xiaowa-greeting{right:14px;bottom:105px}
  .xiaowa-dialog{inset:auto 0 0;width:100%;max-width:100%;height:min(790px,calc(var(--xiaowa-viewport,100dvh) - 12px));max-height:calc(var(--xiaowa-viewport,100dvh) - 12px);border-radius:23px 23px 0 0;border-bottom:0}
  .xiaowa-header{padding:10px 12px 8px;gap:8px}.xiaowa-header>img{width:46px;height:46px}.xiaowa-header h2{font-size:21px}.xiaowa-context{padding:6px 12px}.xiaowa-scroll{padding:14px 12px 6px}.xiaowa-message{margin-right:8px;padding:10px 12px}.xiaowa-footer{padding-left:12px;padding-right:12px;gap:5px}.xiaowa-form{margin-left:10px;margin-right:10px}.xiaowa-mode{padding:6px 12px}.footer{padding-bottom:110px}
}
@media(max-height:560px){.xiaowa-header{padding-top:5px;padding-bottom:5px}.xiaowa-header>img{width:36px;height:36px}.xiaowa-header p{display:none}.xiaowa-footer{padding-bottom:0}.xiaowa-context{padding-top:3px;padding-bottom:3px}}
@media(prefers-reduced-motion:reduce){.xiaowa-launcher img{transition:none}.xiaowa-launcher:hover img{transform:none}}

/* Keep the transient-session notice readable on narrow phones. */
.xiaowa-footer>span{white-space:normal;text-align:center;max-width:120px}

.xiaowa-image-area{display:flex;align-items:center;gap:8px;padding:6px 14px 0;font-size:11px;color:#65735f}.xiaowa-image-area[hidden]{display:none}.xiaowa-image-preview{position:relative;width:64px;height:64px}.xiaowa-image-preview img{width:64px;height:64px;object-fit:cover;border-radius:8px;border:1px solid #c6d5bb}.xiaowa-image-remove{position:absolute;right:-8px;top:-8px;width:26px;height:26px;border:1px solid #c6d5bb;border-radius:50%;background:#fffdf7;color:#214e3e}.xiaowa-image-pick{display:flex;align-items:center;justify-content:center;width:40px;height:46px;flex-shrink:0;color:var(--green);font-size:22px;cursor:pointer}.xiaowa-message-image{display:block;max-width:220px;max-height:180px;margin-top:8px;border-radius:8px;object-fit:contain}

/* Inline glossary keeps reply text intact; only explicit term controls suppress selection. */
.xiaowa-term-hint{margin:0;padding:5px 16px;font-size:11px;line-height:1.6;color:#65735f;flex-shrink:0}
.xiaowa .xiaowa-term{display:inline;padding:0;margin:0;border:0;border-radius:2px;background:none;color:#205c43;font:inherit;line-height:inherit;text-decoration:underline dotted;text-underline-offset:4px;cursor:pointer;touch-action:pan-y pinch-zoom;-webkit-touch-callout:default;user-select:text;-webkit-user-select:text}
.xiaowa-support-card{margin:0 14px 16px 0;padding:14px 16px;background:#edf2e7;border-radius:14px;border:1px solid #c6d5bb;color:#263c30;display:flex;flex-direction:column;gap:8px;align-self:stretch}
.xiaowa-support-card h4{margin:0;font-size:15px;line-height:1.5;color:#214e3e}
.xiaowa-support-card p{margin:0;font-size:13px;line-height:1.7;color:#586a51}
.xiaowa-support-card-buttons{display:flex;gap:8px;flex-wrap:wrap}
.xiaowa-support-card-buttons .primary,.xiaowa-support-card-buttons .secondary{min-height:44px;border-radius:10px;padding:10px 14px;font-size:13px;font-weight:600;cursor:pointer;border:1px solid transparent}
.xiaowa-support-card-buttons .primary{background:#214e3e;color:#fffdf7;border-color:#214e3e}
.xiaowa-support-card-buttons .primary:hover{background:#1b3e31}
.xiaowa-support-card-buttons .secondary{background:#fffdf7;color:#214e3e;border-color:#c6d5bb}
.xiaowa-support-card-buttons .secondary:hover{background:#edf2e7}
.xiaowa-message.human{background:#edf2e7;border:1px solid #c6d5bb;margin-right:14px}
.xiaowa-message.system{background:#f3f5ec;color:#65735f;border-radius:8px;font-size:12px;line-height:1.6;padding:8px 12px;margin:0 auto 14px;text-align:center;max-width:90%}
.xiaowa-term:focus-visible{outline:2px solid #205c43;outline-offset:3px}
.xiaowa-term-dialog{position:fixed;inset:0;margin:auto;width:min(420px,calc(100vw - 32px));max-width:calc(100vw - 32px);max-height:calc(100dvh - 32px);overflow:auto;overscroll-behavior:contain;box-sizing:border-box;padding:20px;border:1px solid #d1ddcd;border-radius:20px;background:#fffdf7;color:#263c30;box-shadow:0 20px 70px #163a3440;font:14px/1.8 system-ui,sans-serif;overflow-wrap:anywhere}
.xiaowa-term-dialog::backdrop{background:#193b3459}
.xiaowa-term-header{display:flex;gap:12px;align-items:center;justify-content:space-between}.xiaowa-term-header h3{font-size:23px;margin:0}
.xiaowa-term-close{background:none;border:0;border-radius:12px;min-width:44px;min-height:44px;font-size:26px!important}
.xiaowa-term-category{margin:0;color:#62755e;font-size:12px}.xiaowa-term-explanation{font-size:16px;line-height:1.9;margin:14px 0}
.xiaowa-term-preview{font-size:12px;color:#785c25;background:#f7eddc;padding:7px 10px;border-radius:8px}
.xiaowa-term-boundary{font-size:13px;color:#586a51;background:#eef2e8;border-radius:10px;padding:12px}
.xiaowa-term-sources{font-size:12px;color:#647561}.xiaowa-term-sources summary{cursor:pointer;min-height:44px;display:list-item;align-content:center}.xiaowa-term-sources a{color:#205c43;text-decoration:underline}
.xiaowa-term-ask{display:block;width:100%;min-height:44px;margin-top:14px;background:#214e3e;color:#fffdf1;border:0;border-radius:12px}
@media(max-width:620px){.xiaowa-term-dialog{inset:auto 0 0;margin:0;width:100%;max-width:100%;max-height:calc(var(--xiaowa-viewport,100dvh) - 24px);border-radius:22px 22px 0 0;padding:18px 20px max(18px,env(safe-area-inset-bottom))}.xiaowa-term-hint{padding-left:12px;padding-right:12px}}

/* Customer order association stays within the existing chat dialog. */
.xiaowa-claim { padding:10px 16px; background:#f5f3ed; max-height:35vh; overflow:auto; }
.xiaowa-claim[hidden] { display:none; }
.xiaowa-claim label { display:inline-flex; flex-direction:column; gap:4px; margin:0 8px 6px 0; max-width:100%; }
.xiaowa-claim input,.xiaowa-claim select { box-sizing:border-box; max-width:100%; min-height:36px; border:1px solid #c5cfc7; border-radius:6px; padding:5px; }
.xiaowa-claim p { margin:4px 0; font-size:12px; }
.xiaowa-claim { flex-shrink:0; }
.xiaowa-history-more { margin:8px; }
@media(max-width:400px) { .xiaowa-claim {padding:8px 12px;} .xiaowa-claim label:first-child {width:100%;} }
.xiaowa-order-state {flex:1;min-width:0;font-size:12px;color:#526952;}
.xiaowa-order-notice {margin:0;padding:8px 16px;font-size:12px;line-height:1.7;background:#eef3ed;flex-shrink:0;}
.xiaowa-order-notice[hidden] {display:none;}